Refund policy

At PIECES CONSIDERED ART, we value your satisfaction and are committed to making every purchase a positive experience.

If you have any concerns with your order, our dedicated support team is here to assist you through every step of the process.

REFUNDS

When You’re Eligible?

If your order is lost or damaged in transit, we will provide a full refund or offer a product replacement—based on available inventory.

To initiate a claim, please contact us within 48 hours of delivery with your order number and photo evidence of the issue.

How to Claim?

Email us at service@piecesconsideredart.com

Our support team will verify the claim and guide you on the next steps.

Refunds, once approved, will be processed back to your original payment method within 2–5 business days.

RETURNS

General Policy:

Please note that all sales ARE FINAL.

We do not accept returns unless the item received is damaged or incorrect.

If You Receive a Faulty or Incorrect Item?

Contact our customer service immediately (within 48 hours of delivery) with your order details and a photo of the product.

We will review your case and determine if a refund, replacement, or exchange is warranted.

Personalised Assistance & Support

Step-by-Step Guidance:

Step 1: Review your shipping confirmation email for tracking information.

Step 2: Gather your order number and any supporting images if there’s an issue.

Step 3: Contact our dedicated support team via email or phone (available Monday–Saturday, 9 AM–6 PM GMT) for prompt assistance.

Step 4: Follow the instructions provided by our team to complete your claim or exchange request.

Need Extra Help?

Our customer care team is here to provide one-on-one assistance. Whether it’s guiding you through the claims process or answering any questions, simply reach out via email. 

For immediate support, use our live chat feature on the website.

Final Notes

We reserve the right to make final decisions based on the evidence provided.

This policy is designed to ensure you have a clear, straightforward process when issues arise—helping you feel confident in your purchase every time.

We continuously review our policies to meet the evolving needs of our customers and industry best practices.